Director of Account Management

Department: Escalon Sales Team

Employment Type: Full Time

Location: Remote

Reporting To: Ryan Joyce

Description

What You’ll Do:

The Director of Account Management will be a key member of the Sales management team and responsible for providing business leadership and creative direction. You will build, grow and oversee an Account Management team that is responsible for the overall health and happiness of our clients.

Our Account Managers do regular health checks and account reviews with our clients and delivery teams to ensure all expectations are being met, and they continually consult with our clients to make sure they are utilizing all of our services. Our Account Management team is the hub to our clients, and the leadership of this team critical to the success of our organization. This position requires a strong working knowledge of Customer Success and a Client 1st mentality along with the ability to travel to client sites as needed (approximately 10%). You will report directly to the VP of Sales.

Day-to-Day Responsibilities also include:

Day to day management of the Account Management team of 3-5 team members
Implement new strategies to help ensure long-term client retention and satisfaction
Responsible for Account Management team cross-sell Quota
Working with and presenting to C-level executives, IT, and other lines of business

What You'll Bring

Must Haves:

Experience building, growing and overseeing Account Management, Customer Solutions, Customer Success, Customer experience teams
Experience hiring, training and growing a customer centric team
Sales Engineering, Account Management or Business Development experience is a must
Experience with Customer Success and a Client 1st mentality
Experience developing detailed go to market plans

Nice to Haves:

15+ years of working in Customer experience
Ability to travel up to 25%
Demonstrates leadership qualities
Serves as a key leader and influencer
Acts as a change agent as appropriate

Why You’ll Enjoy Working at Escalon:

We offer a variety of health benefits, all available on the first day of the month following employment with us, to keep you and your family feeling fit and well.

Medical, Dental and Vision options
Life and Disability
STD/LTD
10 Paid holidays each year
Flexible PTO
401K Retirement Plan
Incentive compensation

If you are hired at Escalon, your final base salary compensation will be determined based on several factors including, but not limited to, skill set, years of experience, and the employee’s geographic location. In addition to those factors – we believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer.

Escalon is an equal opportunity/affirmative action employer.

More about us:

Escalon Services is a Business Process Management (BPM) company that provides Essential Business Services (EBS) through a tech-enabled platform to small- and medium-sized businesses (SMBs) and startups. The Company enables its clients to spend less time on "back office" functions and provides the value and insight that enables clients to spend more time focusing on delivering value and moving their businesses forward. With a US-based remote workforce and global delivery team in India, Escalon’s solution fills a widening service gap in the SMB market, underpinned by (i) increasing demand for quality insights in an increasingly competitive marketplace (ii) decreasing supply of CPAs and quality in-house talent and (iii) the cost frictions associated with scaling internal back-office teams as businesses grow. For more information on Escalon: https://escalon.services/

Since founding, the company has executed both on an organic and M&A strategy to expand service offerings and drive revenue expansion opportunity through cross-sell/up-sell. Before partnering with New Harbor Capital in late 2022, Escalon completed two significant acquisitions which tripled the revenue of the company and expanded the FinOps capabilities of the platform. Continued corporate development is a key value driver for the business going forward, with a highly fragmented market of service providers, often individually unable to scale due to lack of technology-enablement and offshore capabilities.

In late 2022, New Harbor Capital made a growth equity investment in Escalon Services.

About New Harbor Capital

New Harbor Capital is an experienced, lower middle-market private equity firm that seeks to partner with growth-minded, founder-owned companies. Based out of Chicago, New Harbor Capital is committed to optimizing the growth potential of its portfolio companies while respecting their long-term visions. The firm was founded on the belief that mutual respect and collaboration lead to successful outcomes. New Harbor recognizes the importance of finding the right partner, and the firm is committed to helping its portfolio companies and their leadership maximize both personal and financial goals.

As a strategic partner, New Harbor taps into decades of experience to guide businesses through challenging economic cycles and market conditions. New Harbor Capital has raised over $750M in capital across three funds and focuses on tech-enabled services, healthcare, and education services.

What You'll Bring

Why You’ll Enjoy Working at Escalon:

More about us:

About Escalon Services, Inc.