Fractional Accounts Receivable Consultant _ Credit & Collections

Department: Escalon Finance & Accounting Team

Employment Type: Contract

Location: Remote

Description

What You’ll Do:

The Fractional Accounts Receivable Consultant will be responsible for managing accounts receivable, making proactive calls to customers, negotiating payment terms, and ensuring the timely recovery of outstanding balances.

A successful Fractional Accounts Receivable Consultant will bring excellent communication skills, the ability to manage customer relationships effectively, and a strong understanding of business-to-business collections processes. This position reports to the Director of Global Accounting.

Day-to-Day Responsibilities also include:

Account Management: Monitor and manage a portfolio of past-due accounts to ensure timely resolution.
Customer Communication: Conduct client outreach, via email, mail and phone, to discuss outstanding balances, resolve billing discrepancies, and negotiate payment options.
Negotiation: Work with customers to establish mutually agreeable payment terms, ensuring alignment with company policies and goals.
Documentation & Reporting: Maintain accurate records of all customer interactions, payment agreements, and follow-up actions in the company’s CRM and accounting systems.
Dispute Resolution: Address and resolve customer disputes related to billing or payments, escalating issues when necessary.
Collaboration: Work closely with the accounts receivable team, sales department, and management to ensure that accounts are properly updated and that customer concerns are addressed promptly.
Customer Relationship Management: Build and maintain positive relationships with customers to encourage timely payments while promoting customer satisfaction.
Compliance: Ensure compliance with company policies and applicable laws regarding collections practices and data privacy.
Performance Metrics: Meet or exceed individual and team performance goals related to collections targets, including call volume, payment recovery, and accounts resolved.

What You'll Bring

Must Haves:

2+ years of commercial credit and collections experience.
Understanding of collections processes, billing cycles, and financial documentation.
Strong verbal communication and negotiation skills.
Ability to maintain professionalism while managing difficult customer conversations.
Proficient in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with collections software and CRM tools. Experience with NetSuite and QuickBooks a plus.
Detail-oriented, self-motivated, and able to work independently while being a collaborative team player.
High school diploma or equivalent required.

Nice to Haves:

Experience partnering with startups and early growth organizations.
Associate's or Bachelor's degree in finance, accounting, or a related field preferred.

More about us:

Escalon Services is a Business Process Management (BPM) company that provides Essential Business Services (EBS) through a tech-enabled platform to small- and medium-sized businesses (SMBs) and startups. The Company enables its clients to spend less time on "back office" functions and provides the value and insight that enables clients to spend more time focusing on delivering value and moving their businesses forward. With a US-based remote workforce and global delivery team in India, Escalon’s solution fills a widening service gap in the SMB market, underpinned by (i) increasing demand for quality insights in an increasingly competitive marketplace (ii) decreasing supply of CPAs and quality in-house talent and (iii) the cost frictions associated with scaling internal back-office teams as businesses grow. For more information on Escalon: https://escalon.services/

Since founding, the company has executed both on an organic and M&A strategy to expand service offerings and drive revenue expansion opportunity through cross-sell/up-sell. Before partnering with New Harbor Capital in late 2022, Escalon completed two significant acquisitions which tripled the revenue of the company and expanded the FinOps capabilities of the platform. Continued corporate development is a key value driver for the business going forward, with a highly fragmented market of service providers, often individually unable to scale due to lack of technology-enablement and offshore capabilities.

In late 2022, New Harbor Capital made a growth equity investment in Escalon Services.

About New Harbor Capital

New Harbor Capital is an experienced, lower middle-market private equity firm that seeks to partner with growth-minded, founder-owned companies. Based out of Chicago, New Harbor Capital is committed to optimizing the growth potential of its portfolio companies while respecting their long-term visions. The firm was founded on the belief that mutual respect and collaboration lead to successful outcomes. New Harbor recognizes the importance of finding the right partner, and the firm is committed to helping its portfolio companies and their leadership maximize both personal and financial goals.

As a strategic partner, New Harbor taps into decades of experience to guide businesses through challenging economic cycles and market conditions. New Harbor Capital has raised over $750M in capital across three funds and focuses on tech-enabled services, healthcare, and education services.

What You'll Bring

More about us:

About Escalon Services, LLC.